Jilievo Privacy
Policy

This Privacy Policy describes how jilievo ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the jilievo platform. By creating an account on jilievo, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein.

Jilievo is committed to handling your personal data responsibly. We understand that players in Bangladesh trust us with sensitive information — including identity details and payment data — and we take that responsibility seriously. This policy is written in plain language so you know exactly what's happening with your data at every stage.

01. What Data We Collect

Jilievo collects personal data in two ways: information you provide directly when registering or using the platform, and information collected automatically as you interact with the site and app.

Information you provide directly:

• Full name and date of birth (required for age verification)
• Mobile phone number (used as your primary account identifier)
• Email address (used for account communications)
• Payment method details — specifically your registered bKash, Nagad, or Rocket mobile number
• Identity verification documents, if requested during the account verification process
• Any information you provide when contacting jilievo support

Information collected automatically:

• Device type, operating system, and browser version
• IP address and approximate geographic location
• Session duration, pages visited, and features used within the platform
• Betting history, deposit and withdrawal records, and bonus activity
• Cookie and tracking data (see the Cookies section below)

Data Type	Why We Collect It	Legal Basis
Name & date of birth	Age verification and account identity	Legal obligation
Mobile number	Account login and payment processing	Contract performance
Payment method	Processing deposits and withdrawals in BDT	Contract performance
Betting history	Account records, dispute resolution, responsible gaming	Legitimate interest
Device & IP data	Fraud prevention and security monitoring	Legitimate interest
Usage data	Platform improvement and personalisation	Legitimate interest

02. How We Use Your Data

Jilievo uses the personal data it collects for specific, legitimate purposes. We do not use your data in ways that are inconsistent with the purposes described in this policy.

• Account management: Creating and maintaining your jilievo account, verifying your identity, and managing your login credentials
• Payment processing: Handling deposits and withdrawals in BDT via bKash, Nagad, and Rocket, and maintaining accurate transaction records
• Customer support: Responding to your queries, resolving disputes, and investigating complaints
• Fraud prevention: Detecting and preventing unauthorised account access, bonus abuse, money laundering, and other prohibited activities
• Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and applying self-exclusion or limit tools where appropriate
• Platform improvement: Analysing usage data to improve the jilievo interface, game selection, and overall player experience
• Marketing communications: Sending you bonus offers, promotions, and platform updates — only if you have not opted out
• Legal compliance: Meeting our obligations under applicable laws, including responding to lawful requests from regulatory authorities

Jilievo will never use your personal data to make automated decisions that have a significant legal or financial impact on you without human review. If you believe an automated decision has been applied to your account incorrectly, contact support to request a manual review.

03. Data Sharing & Third Parties

Jilievo does not sell, rent, or trade your personal data to any third party for commercial purposes. However, there are limited circumstances in which your data may be shared with trusted partners or authorities.

• Payment providers: Your mobile number and transaction details are shared with bKash, Nagad, or Rocket solely to process your deposits and withdrawals. These providers operate under their own privacy policies.
• Game providers: Some game titles on jilievo are powered by third-party game studios. These providers may receive anonymised session data for technical purposes but do not receive your personal identity information.
• Security and fraud services: Jilievo uses third-party fraud detection tools that may process device and IP data to identify suspicious activity. These tools operate under strict data processing agreements.
• Legal authorities: Jilievo will disclose personal data to law enforcement or regulatory bodies when required to do so by law, court order, or to protect the rights and safety of the platform and its players.

04. Cookies & Tracking

Jilievo uses cookies and similar tracking technologies to operate the platform, remember your preferences, and analyse how players use the site. Here is a breakdown of the types of cookies jilievo uses.

Cookie Type	Purpose	Can Be Disabled?
Essential cookies	Keep you logged in and maintain your session securely	No — required for the platform to function
Preference cookies	Remember your language, display settings, and game preferences	Yes — via browser settings
Analytics cookies	Track page visits and feature usage to improve the platform	Yes — via cookie settings
Security cookies	Detect suspicious login attempts and protect your account	No — required for account security

You can manage non-essential cookies through your browser settings at any time. Disabling analytics cookies will not affect your ability to use jilievo, but it may mean that some preference settings are not saved between sessions.

05. Data Security

Jilievo takes the security of your personal data seriously and implements a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse.

• All data transmitted between your device and jilievo is encrypted using SSL/TLS protocols.
• Account passwords are stored using one-way hashing algorithms. Jilievo staff cannot view your password in plain text.
• Access to player data within jilievo's internal systems is restricted to authorised personnel on a need-to-know basis.
• Jilievo conducts regular security audits and vulnerability assessments to identify and address potential weaknesses.
• In the event of a data breach that affects your personal information, jilievo will notify you within 72 hours of becoming aware of the incident.

While jilievo takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and never share your login credentials with anyone.

06. Data Retention

Jilievo retains your personal data only for as long as it is necessary for the purposes described in this policy, or as required by applicable law.

• Active accounts: Your data is retained for the full duration of your account being active on jilievo.
• Closed accounts: Following account closure, jilievo retains transaction records and identity verification data for a minimum of five years to comply with anti-money laundering regulations.
• Support communications: Records of support interactions are retained for two years from the date of the last communication.
• Marketing data: If you opt out of marketing communications, your opt-out preference is retained indefinitely to ensure we do not contact you again.

Once the applicable retention period has expired, your personal data is securely deleted or anonymised so that it can no longer be linked back to you.

07. Your Privacy Rights

As a jilievo player, you have the following rights over your personal data. To exercise any of these rights, contact the jilievo support team via live chat or email.

08. Minors & Age Verification

Jilievo is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, all players are required to confirm that they are 18 or older. Jilievo may request identity documents to verify age at any point.

If jilievo discovers that a player under the age of 18 has registered an account, the account will be immediately closed, all balances will be forfeited, and any personal data associated with the account will be deleted as soon as legally permissible. If you believe a minor has registered on jilievo, please report it to support immediately.

09. Changes to This Policy

Jilievo may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how your data is used, jilievo will notify registered players via their registered mobile number or email address at least 7 days before the changes take effect. Continued use of jilievo after the effective date of any update constitutes your acceptance of the revised Privacy Policy.

10. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jilievo handles your personal data, please get in touch with the support team. We are available 24 hours a day, 7 days a week.

• Live chat: Available directly within your jilievo account dashboard
• Email: [email protected]

Jilievo aims to respond to all privacy-related requests within 30 days. For urgent matters — such as suspected unauthorised access to your account — please use live chat for the fastest response.